Information we collect

We collect personal information from you in various ways, including:

Information You Provide Directly: When you make a booking, sign up for newsletters, or contact us through forms, we may collect details such as your name, email address, phone number, payment information, and special requests.

Automatically Collected Information: When you browse our website, we collect information like your IP address, browser type, pages visited, and time spent on the site. This helps us improve our website’s functionality and your user experience.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance site navigation, analyze site usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings.

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How we use your information

We use the personal data collected for the following purposes:

To Process Reservations: To manage bookings, confirm reservations, and communicate with you regarding your stay. bzerrno

To Improve Our Services: Analyzing usage trends to improve our website, services, and offerings.

Marketing & Promotions: With your consent, we may send promotional offers, newsletters, or updates about our services. You may opt out of marketing communications at any time.

Legal Compliance: We may use or disclose your data when required by law or for the protection of our rights.

How we protect your information

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. This includes encryption of sensitive data and regular security reviews of our systems.

Sharing your information

We do not sell your personal information. However, we may share your data with trusted third parties, such as:

Service Providers: Third-party companies (e.g., payment processors, marketing platforms) that help us operate our business.

Legal or Regulatory Authorities: If required by law or necessary to protect our rights, we may share your information with legal authorities or other entities.

Your data rights

You have rights regarding your personal information, including:

Access and Correction: You can request to see or correct the personal data we hold about you.

Deletion: You may request that we delete your personal information unless we are required by law to retain it.

Opting Out: You can unsubscribe from marketing communications or update cookie preferences by adjusting your account settings or contacting us directly.

To exercise any of these rights, please contact us.

Internal data transfers

As Hotel Sylvia operates internationally, your personal information may be transferred to and processed in countries outside your home country. We ensure that such transfers comply with relevant data protection laws and that your data remains protected.

Children’s privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your data rights, please contact us by emailing stay@lightwellhotel.com, or by phone, 541.436.4860.